![]() The ticketing system included in Lansweeper allows people inside or outside of your company to ask questions and request support from your employees on a variety of issues. If you are still using SQL Compact as your Lansweeper database server, you should convert your database to SQL LocalDB or SQL Server. Microsoft SQL Compact is no longer a supported database server for hosting Lansweeper. We recommend reading it in its entirety and then clicking through to some of the other knowledge base articles linked within.īefore you get started, be aware that hosting the Lansweeper database in Microsoft SQL LocalDB or Microsoft SQL Server is required when using the help desk. ![]() Though it is by no means a full feature list, this overview is definitely the place to start if you've never used the Lansweeper help desk before. The purpose of this article is to familiarize you with some important concepts and terminology related to the help desk and to give you a sense of what is possible. In this article, we'll mainly focus on the ticketing part of the help desk. It also includes a knowledge base to share articles on a variety of topics, a company news widget and a calendar to keep track of meetings, vacation days and more! It boasts a robust ticketing system that allows people to ask each other questions and request support. ![]() At its core, the help desk is a resource for sharing knowledge with people inside or outside of your company. From version 6.0 onward, the Lansweeper software includes a fully functional help desk. This article provides an introduction to the Lansweeper help desk.
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